New Client FAQs
We are so pleased that you’ve chosen to trust River Oak Vet with the compassionate veterinary care of your furry family members. When you’re with us, you’re family. And we take care of our own.
We know it can be daunting to visit a new veterinary care team. We want to make the experience as comforting and easy as possible. Please reach out if you still have questions!
New Client FAQs
Please bring any previous veterinary records you may have to your first appointment.
Do I need to bring my patient records with me?
It is very helpful for us to have records beforehand.
We are happy to reach out to your veterinarian to get your recent records. When booking the appointment, please let us know who your vet is, and we will reach out to them. You can also send us your records at heyfriend@riveroakvetclinic.com.
What is your payment policy?
We accept cash, check, all major credit cards.We also accept Care Credit.
Do you accept Pet Insurance?
How long will the appointment take?
A typical appointment will take 30-45 mins. We also offer the convenience of drop-off appointments. In these cases, we can communicate with you by phone or chat to update you on your furry friend.
What services does your hospital offer?
You can see a full list of services here. Please feel free to call us if you need additional information on any of the services listed!
How long will the appointment take?
A typical appointment will take 30-45 mins. We also offer the convenience of drop-off appointments. In these cases, we can communicate with you by phone or chat to update you on your furry friend.
Do you offer same day appointments?
Yes, we do! Appointments can be made online or by calling us at 864-372-2438.
Will you see patients with pre-existing conditions?
Yes, we will. Our team not only has extensive experience in managing these patients, but we also have strong relationships with veterinary specialists in our area.